General

Welcome to the Knowledge base. Your IT department will add tips, help and solution to common problems the user at Taylor&Emmet are experiencing. Simply use the search box above or choose the help article you need below.

Barracuda Archive Search (Web)
Log into Barracuda web portal with SSO/Microsoft Login - https://sso.barracuda.com/ Access the Cloud Archiving Service: Then enter your sear...
Tue, 5 Aug, 2025 at 3:18 PM
TE Teams Office Maps User Guide
Log in With Teams open, please click on the OfficeMaps icon on the left-hand side. If this is the first time you are opening this, you will need to log in....
Wed, 30 Jul, 2025 at 11:14 AM
Bundledocs SSO issue
If a user is logging into their bundledocs account but is redirecting to a different shared account - there could be an SSO issue.s To fix this please...
Wed, 2 Jul, 2025 at 1:01 PM
Ringcentral Keypad off screen
hover over the ringcentral icon on the taskbar then right click the keypad preview and click Move then use the Arrow keys to move the windo...
Thu, 29 May, 2025 at 9:24 AM
Barracuda Shared Quarantine access
Click on a link or button in their quarantine digest email (Manage Quarantine, View Message Log, Deliver, Allow List, Block List) or manually log into Emai...
Thu, 22 May, 2025 at 2:49 PM
RDS display issue repeating icons/lines on screen
To fix this issue, disconnect from the session then clear the local cache folder for the terminal server client cache: %localappdata%\Microsoft\...
Thu, 28 Nov, 2024 at 9:15 AM
Ringcentral call queue management
Go to https://service.ringcentral.co.uk/ in a web browser and log in with Single Sign on It should go to your extension management page by default, if ...
Fri, 2 Aug, 2024 at 9:31 AM
Barracuda Archive Search
Introduction   Barracuda Archive replaces what was Mimecast “online inbox” which allows you to access an archive of your whole mailbox which contains all ...
Fri, 16 Feb, 2024 at 3:53 PM
Accessing the HR portal
How to access the HR Portal: Click on the support teams drop down on the left-hand side of the Intranet and then click on “Human Resources” Click...
Thu, 5 Oct, 2023 at 12:14 PM
Ringcentral ringer settings
To set ringcentral calls to ring out from the laptop speakers, in Ringcentral  go to Settings > Audio > Set the "Ringer" device to Speakers ...
Mon, 2 Oct, 2023 at 3:53 PM