Mattersphere
Example error: Solution: Data for 3rd or 4th sellers seems to get lost somewhere between Mattersphere and Landscape – the SDLT will sho...
Mon, 21 Jul, 2025 at 12:36 PM
this is an ongoing issue we are working on with ETI. The way around it is to go into task manager then select Word and end the task. You can get to task man...
Wed, 28 May, 2025 at 4:36 PM
This error occurs when the OMS connection between Outlook and Word (or other Office apps) is out of sync. to fix it, close Outlook and Word app...
Wed, 28 May, 2025 at 4:33 PM
You must be disconnect from Mattersphere in all applications (Word, Outlook, Excel) and documents closed to clear the cache. Click the start menu from ...
Thu, 8 May, 2025 at 11:09 AM
Process is the same for Outlook/Word/Excel Go to file > options > add ins Then go to the drop down box at the bottom of that window and choose...
Wed, 23 Apr, 2025 at 2:53 PM
Click File in the top left of Outlook: Then you should see a yellow banner for Slow and Disabled COM add-ins - click Manage COM Add-ins Then Ma...
Mon, 3 Jul, 2023 at 12:32 PM
There is an email auto filer role in Mattersphere they need adding to the group in AAD that deploys the Outlook addin (called emailautofileraddin) Conve...
Fri, 17 Mar, 2023 at 12:35 PM
If you have a speculative enquiry from a potential new client / sales lead and you want to record some time for work done – in case they become an actua...
Thu, 17 Nov, 2022 at 9:23 AM
Go to View>Client information find the client, then to the Search/Marketing tab and switch on the Alert on Client option and enter your note in ...
Mon, 11 Apr, 2022 at 4:59 PM